SMS Terms & Conditions (SMS Terms Notification)

Clare Senior Care AFC | GAFC, Inc. (“Clare Senior Care”, “we”, “us”)
Effective date: September 24, 2025
Contact: privacy@clareseniorcare.com • (888) 479-8354
Postal: Attn: Privacy, 100 Hancock Street, Quincy, MA 02171, USA

1) Program description

By opting in, you agree to receive SMS/text messages from Clare Senior Care related to:

  • Care & service messages: appointment reminders, intake/eligibility updates, visit scheduling, care-coordination notices, account/login codes.
  • General information: wellness tips, resource links, community events.
  • Marketing (optional): only if you separately consent to marketing texts.

Messages are sent via our messaging platform (e.g., GoHighLevel/LeadConnector). SMS is not used for emergencies or clinical advice. If you have a medical emergency, call 911.

2) Consent & enrollment

You may opt in by submitting a web form that includes your mobile number and consent, texting a provided keyword to our number, or checking an SMS consent box. Consent is not a condition of purchase or enrollment.

3) Message frequency

Message frequency varies by user activity (e.g., upcoming appointments, active cases, or specific programs). For marketing messages, frequency is limited and only sent if you separately opted in.

4) Costs

Message & data rates may apply. Check your mobile plan for details.

5) Opt-out

You can opt out at any time:

  • Reply STOP to any message.
    Accepted opt-out keywords: STOP, END, CANCEL, UNSUBSCRIBE, QUIT.
    You may receive a one-time confirmation text. After that, you will no longer receive SMS from that program/number (except legally required notices).

6) Help & support

For help, reply HELP to any message or contact us at (888) 479-8354 or privacy@clareseniorcare.com.
Accepted help keywords: HELP, INFO, SUPPORT.

7) Carriers & delivery

Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your network coverage and device.

8) Eligibility & responsibility

  • Intended for U.S. mobile subscribers 18+ (or with parent/guardian consent).
  • You represent that you are the account holder or have the account holder’s permission to enroll the number you provide.
  • If you change or deactivate your mobile number, please let us know to prevent messages to the wrong person.

9) Privacy & HIPAA

We respect your privacy. See our Privacy Policy for how we handle personal data (site/app data, SMS logs/metadata).
Protected Health Information (PHI): SMS is not a secure channel for PHI. For clinical information we use HIPAA-compliant methods. Our Notice of Privacy Practices (HIPAA) explains how we use/disclose PHI. Please avoid sending sensitive health details by text.

10) Data we process for SMS

We may process your mobile number, message content, delivery status, timestamps, device/network metadata, and your consent preferences to operate the SMS program, comply with law, and prevent abuse/fraud.

11) Changes to these terms

We may update these SMS Terms from time to time. The “Effective date” above reflects the latest version. Material changes will be posted on this page.

12) TCPA/CTIA compliance

We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and carrier requirements, including honoring opt-outs and consent records.

Legal & Privacy Notices

At Clare Senior Care AFC | GAFC, Inc., transparency and trust are central to how we serve seniors, caregivers, and families. We publish the following legal and compliance notices to explain your rights and our responsibilities:

These notices work together to protect your privacy, ensure compliance with federal and Massachusetts law, and help you understand how Clare Senior Care operates with fairness, equity, and respect.